Occupation: 313112 – ICT Customer Support Officer
(ICT Help Desk Officer, ICT Help Desk Technician, Systems Support Officer)
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
The entry requirement for this occupation is the qualifications and experience (AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2). At least 3 years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or relevant vendor certification may be required in addition to the formal qualification.
Network Support Technician
Operator Command Support Sytems (Army)