ICT Customer Support Officer

Occupation: 313112 – ICT Customer Support Officer

(ICT Help Desk Officer, ICT Help Desk Technician, Systems Support Officer)

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Skill Level:
The entry requirement for this occupation is the qualifications and experience (AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2). At least 3 years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or relevant vendor certification may be required in addition to the formal qualification.

Tasks Include:

• determining software and hardware requirements to provide solutions to problems
• responding to inquiries about software and hardware problems
• adapting existing programs to meet users’ requirements
• installing and downloading appropriate software
• ensuring efficient use of applications and equipment
• implementing computer networks
• designing and maintaining web sites
• repairing and replacing peripheral equipment such as terminals, printers and modems
• may work in a call centre

Specialisations:
Network Support Technician
Operator Command Support Sytems (Army)